Power, support and secure your data with the LA trusted experts

IX2’s experts provide on-site technical support and installation to optimize your network operations for best-in-class performance 24/7/365.

IX2′s Network Operations Center (NOC), located at One Wilshire, is staffed 24×7 by IX2 personnel, and all NOC calls are answered by one of our on-site technicians. We are standing by to resolve issues and restore service around the clock. 

From power cycling of equipment, troubleshooting and fault isolation on all IX2 cross connected circuits to securing cabling, setting switches, and swapping back-up tapes, we create and execute your support plan to ensure flawless services.

Following our customer’s instructions, we also perform critical tasks entering commands into server machines, swapping customer-supplied spares and identifying hardware failures. We are on call to resolve operational problems and restore service around the clock. You may also elect to have IX2 install customer-provided equipment at our data centers.

IX2′s staff and customers work in concert to ensure that all procedures are executed to the highest security standards. We maintain individual Customer Profiles listings of authorized personnel and emergency contact information, and we monitor access card databases to log activity for all active cards. Digital Video surveillance keeps all recorded activities for up to six months.